Shipping policy

Effective Date: 7th April, 2026
Last Updated: 07th April, 2026

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NextInology Ventures Limited, operating the brand The Truly Rooted at www.TheTrulyRooted.in, is committed to delivering your spices safely, swiftly, and in perfect condition.

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1. Shipping Coverage

We currently ship across India. If your pin code is not serviceable by our logistics partners, you will be notified at checkout.

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2. Order Processing Time

• Orders are typically processed within 1–2 business days of payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

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3. Estimated Delivery Time

These are estimates only. Actual delivery times may vary due to courier operations, weather, or unforeseen events.

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4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment. We may offer free shipping above a minimum order value — check our website for current offers.

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5. Order Tracking

Once your order is dispatched, you will receive a tracking link or tracking ID via email or SMS. You can use this to monitor your shipment's progress.

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6. Incorrect Address / Failed Delivery

• Please ensure your delivery address is complete and accurate.
• If a delivery attempt fails due to an incorrect address or no one being available, the courier will reattempt or return the package.
• Re-delivery charges may apply in such cases.
• We are not liable for non-delivery resulting from incorrect address details provided by the customer.

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7. Delays

We do our best to ensure timely delivery, but we are not liable for delays caused by:

• Courier operational issues
• Natural disasters, strikes, or force majeure events
• Incorrect address or contact details
• Customs or regulatory holds (for any future international shipments)

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8. Contact for Shipping Queries

Email: ventures@nextinology.com Phone / WhatsApp: +91 73740 10010

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