Refund policy

Effective Date: 07th April, 2026
Last Updated: 07th April, 2026

At The Truly Rooted (brand of NextInology Ventures Limited), we are committed to delivering the highest quality spices to your doorstep. We take great care in packaging, sealing, and dispatching every order. However, we understand that issues can occasionally arise, and we want to resolve them fairly and swiftly.

Please read this policy carefully before placing an order.

1. Returns

We accept return or replacement requests only under the following circumstances:

  • The product received is damaged (broken pouch, tampered seal)
  • The product received is incorrect (wrong product or wrong quantity)
  • The product received is expired at the time of delivery
  • The product has a genuine quality defect (foreign matter, abnormal odour)

We do NOT accept returns for:

  • Change of mind or personal taste preferences
  • Products purchased during sale or discount periods
  • Products that have been opened, used, or partially consumed
  • Damage caused by the customer after delivery

2. How to Raise a Return/Replacement Request

To raise a request:

  1. Contact us within 48 hours of delivery at:
  2. Provide your Order ID, a brief description of the issue, and clear photographs of the product and packaging.
  3. Our team will review your request within 2 business days.
  4. If your claim is approved, we will arrange a replacement or initiate a refund as applicable.

3. Refunds

Refund Eligibility:

Refunds are issued when:

  • A return or replacement request has been approved and a replacement cannot be arranged
  • A verified payment failure results in a duplicate or erroneous charge
  • An order is cancelled before dispatch (see Cancellation section below)

Refund Processing:

  • Approved refunds will be credited to the original payment method used at the time of purchase.
  • Refunds are processed within 5–7 business days of approval. Depending on your bank or payment provider, the credit may take an additional 3–5 working days to reflect in your account.
  • Razorpay processes all refunds. Any Razorpay processing fees (if applicable) may be deducted from the refund amount.

Refunds will NOT be issued for:

  • Opened or partially used products
  • Products returned without prior approval
  • Issues raised after 48 hours of delivery

4. Cancellations

  • Orders can be cancelled only before dispatch.
  • Once an order has been dispatched, cancellation is not possible.
  • To cancel, contact us immediately at ventures@nextinology.com or +91 73740 10010 with your Order ID.
  • Approved cancellations will be refunded in full to your original payment method within 5–7 business days.

5. Damaged in Transit

If your package arrives visibly damaged or tampered:

  • Please do not accept delivery if the outer packaging is severely damaged and take a photo before refusing.
  • If accepted, photograph both the outer packaging and the product immediately.
  • Report to us within 24 hours of delivery with supporting photographs for priority resolution.

6. Contact for Returns & Refunds

NextInology Ventures Limited | The Truly Rooted Email: ventures@nextinology.com Phone / WhatsApp: +91 73740 10010 Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST