Privacy policy

Effective Date: 07th April, 2026
Last Updated: 07th April, 2026

This Privacy Policy describes how NextInology Ventures Limited ("Company," "we," "us," or "our"), operating the brand The Truly Rooted through the website www.TheTrulyRooted.in ("Website"), collects, uses, stores, and shares information about you ("User," "you," or "your") when you visit, use, or make a purchase through our Website.

By accessing or using our Website, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Website.

1. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide Directly:

  • Full name
  • Email address
  • Phone number
  • Delivery address and billing address
  • Payment information (processed securely via Razorpay; we do not store card details)
  • Messages or queries submitted through contact forms

b. Information Collected Automatically:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the Website
  • Referring URL and exit pages
  • Cookies and similar tracking technologies

c. Information from Third Parties:

  • Payment confirmation data from Razorpay
  • Shipping or delivery status from logistics partners

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfil your orders
  • To communicate with you about your purchases, inquiries, or complaints
  • To send order confirmations, invoices, and shipping updates
  • To improve our Website, products, and services
  • To send promotional communications (only with your consent; you may opt out at any time)
  • To comply with applicable legal obligations, including GST and accounting requirements
  • To detect and prevent fraud or unauthorised access

3. Cookies

Our Website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Required for the Website to function (e.g., cart, session management)
  • Analytics Cookies: To understand how visitors use our Website (e.g., Google Analytics)
  • Marketing Cookies: To show relevant advertisements (if applicable)

You may disable cookies via your browser settings. Please note that disabling certain cookies may affect Website functionality.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

  • Payment Gateway: Razorpay, for processing payments securely
  • Logistics Partners: Courier and delivery companies to fulfil your orders
  • Technology Providers: Hosting, email, and analytics service providers who are bound by confidentiality obligations
  • Legal Authorities: Where required by law, court order, or government regulation

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Payment transactions are processed via Razorpay, which employs industry-standard SSL encryption and PCI-DSS compliance.

However, no method of transmission over the internet is 100% secure. We encourage you to take appropriate precautions to protect your account credentials.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws (including tax and financial record-keeping requirements under Indian law).

7. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent to marketing communications at any time
  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at ventures@nextinology.com.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the revised policy.

11. Contact for Privacy Matters

NextInology Ventures Limited Innov8 Ras Vilas, Lower Ground Floor, Salcon Rasvilas, D-1 Saket, South Delhi, Delhi – 110017 Email: ventures@nextinology.com Phone: +91 73740 10010